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Frequently asked questions
We are located in the Northside neighborhood of Richmond at 120 W. Brookland Park Blvd. Our shop is on the same block as Ninja Kombucha, across the street from ScrapRVA. Look for the hot pink storefront!
You can also find us in an area near you! Keep your eyes peeled for The Pink Lady, our ice cream truck. Check our Facebook or Instagram page to find out where she will be next!
As a seasonal artisinal ice cream and sweets shop, our flavors rotate regularly to offer you the best products. We always have vanilla and a chocolate ice cream variation, as well as mango sorbet (vegan) as standing flavor offerings, with another 9 flavors (mix of dairy and non-dairy flavors) in rotation.
Check our Facebook or Instagram stories for daily flavor offerings.
You mean liquid excellence in a cup? Absolutely! You can choose any one of the daily flavors for a shake.
For those interested in a vegan shake, we offer oat milk, which can be paired with one vegan ice cream flavor of your choosing. We also suggest trying our Slushes, which are a blend of a sorbet flavor of your choice and Ninja Kombucha (Hey, neighbors!), a fermented tea drink (flavors vary). Think a Slurpee, but with gut benefits!
Ice cream melts quickly during the blazing heat, so we usually encourage guests to enjoy it right away!
If you are traveling more than a few minutes and choose to transport ice cream, we strongly advise you to bring a cooler and dry ice. Please exercise caution handling dry ice; safety and handling information can be found here should you choose to handle at your own risk. Dry ice will ensure the ice cream retains its quality for the trip. Pre-packed pints, to-go single scoop cups, and to-go double scoop cups are the best options to choose when traveling.
Why dry ice and not regular ice? Regular ice is warmer than the temperature ice cream needs to remain frozen.
As a seasonal and artisan ice cream and sweets shop, we make all of our ice cream, sorbets, cookies, and sauces in-house in small batches. Due to our products being fresh, we occasionally run out. We strongly suggest arriving earlier in the day to have all the options available.
In case we run out, a replacement flavor will take the spot. Check our Facebook or Instagram stories for daily flavors. Monthly flavors, including rotating flavors, can be found here.
Generally, we post any open positions on our Instagram with a live application link in the bio. Feel free to complete and send a copy of your resume to info@rubyscoops.com during this time.
To inquire about wholesale opportunities, please email us at info@rubyscoops.com.
We do and we’d be happy to discuss how we can help. Please email us at info@rubyscoops.com or submit your information through the contact form on our website. Please make sure to provide as much detail (date of event, # of attendees, location, flavor interests, duration of event, etc.) as possible to aid in providing the most accurate response. Please allow at least three weeks lead time for event inquiries. Rush requests will be considered on a case-by-case basis. Should we be able to accommodate, a $150 rush fee will be incurred.